Discover Our sustainable handcrafted items! Free shipping within West malaysia for orders rm150 above
Delivery & Returns
We deliver worldwide (shipping rates vary).
We provide FREE shipping for delivery within Malaysia for orders above RM150 West Malaysia, and RM300 East Malaysia.
Delivery to West Malaysia:
Delivery: 2-5 Business Days
Shipping Cost: RM10
Free Shipping for orders of RM150 and above
Delivery to East Malaysia:
Delivery: 5-10 Business Days
Shipping Cost: RM20
Free Shipping for orders of RM300 and above
Orders will be processed and prepared for delivery within 5 working days from the date of order placement. You will receive an order fulfilment email once your order has been processed.
The estimated delivery time will be between 2 to 10 business days after fulfilment, depending on the delivery address.
*Delivery timeframes are estimates and may be affected by public holidays, courier delays, customs clearance, or weather conditions.
Please note that all orders are shipped from Malaysia. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
Once item has been dispatched, we will provide a tracking number and it is the customer's responsibility to track the parcel. We advise for customers to request/purchase insurance from the post company in the event of lost parcel. Taiping Living Resources will not be responsible for lost parcels.
For security purposes, we do not deliver to a PO Box address. In the event you have chosen a PO Box address as your destination address, we will send you an email requesting you to choose an alternative address.
**Important Information
Order cut-off times are provided as guidelines only. They do not take into account possible delays caused by payment authorization.
Tracking numbers will be provided once items have been shipped.
All orders require a signature upon receipt.
We are unable to redirect orders once items have been dispatched.
RETURNS & EXCHANGES
All goods sold are non-refundable.
We accept returns for eligible items within 7 calendar days of delivery, under the following conditions:
Eligible for Return:
Handcrafted items that are defective, damaged, or significantly different from the description.
Items returned must be unused, in original packaging, and in sellable condition.
You must provide proof of purchase and photographic evidence of the issue.
Not Eligible for Return:
Perishable items (e.g., live herbal plants, dried herbs, consumables)
Digital services, workshops, or guidance sessions (unless cancelled or failed to be delivered)
Items damaged due to misuse or normal wear and tear
Custom orders and sale items are non-refundable.
RETURN PROCESS
Email us at help@mytaipingliving.com within 7 days of receiving your order.
Include:
Your order number
Photos of the item(s)
Reason for return
Once approved, we will provide the return address and instructions.
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery & Returns
We deliver worldwide (shipping rates vary).
We provide FREE shipping for delivery within Malaysia for orders above RM150 West Malaysia orders above RM75 and all East Malaysia orders above RM150.
Shipping rates are RM8 for WM and RM20 for EM.
Orders will be processed and prepared for delivery within 5 working days from the date of order placement. You will receive an order fulfilment email once your order has been processed.
The estimated delivery time will be between 2 to 10 business days after fulfilment, depending on the delivery address.
*Delivery timeframes are estimates and may be affected by public holidays, courier delays, customs clearance, or weather conditions.
Please note that all orders are shipped from Malaysia. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
Once item has been dispatched, we will provide a tracking number and it is the customer's responsibility to track the parcel. We advise for customers to request/purchase insurance from the post company in the event of lost parcel. Taiping Living Resources will not be responsible for lost parcels.
For security purposes, we do not deliver to a PO Box address. In the event you have chosen a PO Box address as your destination address, we will send you an email requesting you to choose an alternative address.
**Important Information
Order cut-off times are provided as guidelines only. They do not take into account possible delays caused by payment authorization.
Tracking numbers will be provided once items have been shipped.
All orders require a signature upon receipt.
We are unable to redirect orders once items have been dispatched.
RETURNS & EXCHANGES
All goods sold are non-refundable.
We accept returns for eligible items within 7 calendar days of delivery, under the following conditions:
Eligible for Return:
Handcrafted items that are defective, damaged, or significantly different from the description.
Items returned must be unused, in original packaging, and in sellable condition.
You must provide proof of purchase and photographic evidence of the issue.
Not Eligible for Return:
Perishable items (e.g., live herbal plants, dried herbs, consumables)
Digital services, workshops, or guidance sessions (unless cancelled or failed to be delivered)
Items damaged due to misuse or normal wear and tear
Custom orders and sale items are non-refundable.
RETURN PROCESS
Email us at [support@yourdomain.com] within 7 days of receiving your order.
Include:
Your order number
Photos of the item(s)
Reason for return
Once approved, we will provide the return address and instructions.
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Slow Living the Taiping Way
Contact us
Community
© 2025. Taiping Living Resources (LA0080372-V). All rights reserved.
Explore our handcrafted items and homegrown plants. Discover the beauty of Taiping and embrace the slow living journey with us.
Support
Terms & Conditions
site map
